US-Based Support & Services
We take service and support seriously and think having our own US-based employees doing it matters. Phone and email support is included, as well as a range of project-based or recurring service programs to fit all your needs today and down the road.
Premium Technical Support
Premium US-based technical support is provided as standard for all new customers.
In addition, every new customer is assigned a dedicated Customer Success Manager to ensure you're ongoing success with TrackVia.
Configuration & Implementation Support
Once you become a customer, we assign a team of experts to deeply understand your requirements and configure the system to meet them.
We also work with you and your team to make sure everyone knows how to use your new system on day one.
Training & Education
Even the coolest technology on the planet is worthless if nobody knows how to use it, so we provide free online training resources, as well as more personalized training options for admins.
Recurring Services
For some of our larger, enterprise customers, we also provide recurring services and support.
This includes assigning a dedicated engineer who deeply understands your account and your TrackVia set-up, allowing them to provide personalized support and assistance tailored to your needs.
Integration Support
While connecting TrackVia to other systems is generally straight forward and easy, there are times when companies need additional help because they're using older software or home-grown systems. In these cases, we provide additional integration help and expertise.
